2010 Prediction #1: The real gold in social media applications, will be workflow management and ticketing systems.
2010 Prediction #2: Social media moves beyond being solely the domain of marketers and gains a foothold throughout organizations.
2010 Prediction #3: The next evolution of transparency brings the era of vendors trusting their customers.
2010 Prediction #4: Twitter will acquire or build out short video- and photo-hosting services.
2010 Prediction #5: There will be more self-titled social media experts than there are social media users. Kidding. Well, sort of. See “omphaloskepsis.”
2010 Prediction #6: Someone will think I’m an idiot for using a # symbol to represent an ordinal number — especially since this was first published on Twitter.
2010 Prediction #7: Facebook becomes the leading provider of single sign-on services.
2010 Prediction #8: Mapping becomes a mainstream application platform, especially around augmented reality.
2010 Prediction #9: Geoloc services become the next big social media “feature.”